About Allex.ai

Allex.ai develops an intelligent multi-project and collaboration platform. As a growing tech company with a strong engineering focus, we work closely with our customers to create real value—from the initial product idea to successful day-to-day adoption.

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The Role

In this hybrid key position, you combine Product Management with Customer Success.
You will work closely internally with our software engineering team and externally serve as the primary point of contact for our customers—especially during onboarding and the successful rollout of our SaaS solution.

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Your Responsibilities

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- Product Management & Team Leadership

• Functional leadership and prioritization of a SaaS software engineering team

• Translating customer requirements and business objectives into clear product requirements

• Maintaining and evolving the product roadmap

• Close collaboration with development, UX/UI, and executive management

• Ownership of product quality, user feedback, and continuous improvement

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- Customer Success & Onboarding

• Actively guiding customers through onboarding and go-live

• Conducting product demos, workshops, and training sessions

• Building long-term customer relationships as a trusted advisor

• Collecting customer feedback and translating it into concrete product improvements

• Supporting use case definition and best practices

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Your Profile

• Experience in Product Management or Customer Success in a SaaS environment

• Solid technical understanding (e.g., software development, APIs, cloud, data products)

• Ability to translate between customers and engineering teams

• Structured, self-driven, and responsible working style

• Strong communication skills—internally and externally

• Enthusiasm for taking ownership and driving initiatives forward

• Willingness to travel

• Very good command of both German and English

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Nice to Have

• Experience with agile methodologies (Scrum, Kanban)

• Experience in a B2B SaaS environment

• Background in consulting, start-ups, or scale-ups

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What We Offer

• High level of autonomy in a growing tech company

• Direct impact on product development and customer success

• Short decision-making paths and a strong, interdisciplinary team

• Flexible working models (remote/hybrid)

• Competitive compensation and development opportunities

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Interested?

We look forward to receiving your application!
Help shape the future of Allex.ai—at the intersection of product, technology, and customers 🚀

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